Privacy Policy

Effective Date: 01 July 2026
Last Updated: 01 July 2026

Mosebo Studio (“Mosebo Studio”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Mosebo Studio collects, uses, stores, shares and protects personal information when you:

• visit our website;

• contact us;

• request a quotation;

• become a client;

• purchase or use our services;

• communicate with us;

• subscribe to communications;

• submit information through our website; or

• otherwise interact with Mosebo Studio.

This Privacy Policy should be read together with our Terms of Service and any other applicable policies published on our website.

Mosebo Studio processes personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Responsible Party

For purposes of POPIA, Mosebo Studio acts as the responsible party for personal information that we collect and process in connection with our own business activities.

Mosebo Studio

Website: mosebostudio.co.za
Email: accounts@mosebostudio.co.za
WhatsApp: +27 79 663 4934

Where Mosebo Studio processes personal information on behalf of a client as part of a specific service, the relevant client may be the responsible party and Mosebo Studio may act as an operator or service provider, depending on the circumstances.

2. What Is Personal Information?

“Personal information” generally means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person.

Depending on how you interact with us, this may include:

• name and surname;

• business name;

• job title;

• email address;

• telephone number;

• WhatsApp number;

• physical or business address;

• billing information;

• invoice information;

• company registration information;

• VAT information;

• website information;

• social media information;

• account information;

• correspondence;

• project information;

• photographs or other media supplied to us;

• IP address;

• browser information;

• device information;

• website usage information; and

• other information you voluntarily provide.

We only seek to collect information that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

We may collect personal information when you:

Contact Us

You may provide personal information when contacting us by:

• email;

• telephone;

• WhatsApp;

• website contact forms;

• social media;

• online enquiry forms; or

• other communication channels.

Request a Quotation

When you request a quotation, we may collect information required to understand your business and requirements.

Become a Client

When you engage Mosebo Studio, we may collect information necessary to:

• create your client account;

• prepare quotations;

• issue invoices;

• deliver services;

• communicate with you;

• manage projects;

• provide support;

• process payments; and

• maintain appropriate business records.

Use Our Website

We may automatically collect limited technical and usage information when you visit our website.

Provide Information Voluntarily

You may provide information to us through project briefs, forms, meetings, email, messaging services, documents or other communication.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address;

• browser type;

• device type;

• operating system;

• approximate geographic information;

• pages visited;

• time spent on pages;

• referring website;

• date and time of access;

• interaction information; and

• technical information relating to website performance.

This information may be collected through server logs, cookies, analytics services and similar technologies.

5. Why We Collect Personal Information

We may process personal information for the following purposes:

• responding to enquiries;

• preparing quotations and proposals;

• providing services;

• managing client relationships;

• communicating about projects;

• processing invoices and payments;

• providing technical support;

• managing hosting and domains;

• providing website services;

• providing SEO services;

• providing digital marketing services;

• maintaining business records;

• improving our website;

• analysing website usage;

• improving our services;

• preventing fraud or misuse;

• maintaining security;

• complying with legal obligations;

• resolving disputes;

• enforcing agreements; and

• sending marketing communications where permitted.

6. Legal Basis for Processing

Where POPIA applies, we will process personal information only where there is an appropriate legal basis for doing so.

This may include:

• your consent;

• taking steps at your request before entering into a contract;

• performing a contract with you;

• complying with a legal obligation;

• protecting a legitimate interest;

• pursuing our legitimate business interests where appropriate; or

• another lawful basis permitted by applicable law.

Where consent is required, we will request it in an appropriate manner.

You may withdraw consent where processing is based on consent, although withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. Client Information

When you become a Mosebo Studio client, we may collect and process information required to provide our services.

This may include:

• contact information;

• company information;

• billing details;

• project requirements;

• website information;

• hosting information;

• domain information;

• social media account information;

• technical credentials;

• business documents;

• content supplied for projects; and

• communication history.

We use this information only for legitimate business and service-delivery purposes.

8. Website and Hosting Information

Where Mosebo Studio provides website hosting, website maintenance or technical services, we may have access to information contained within a client’s website or hosting environment.

The information we can access will depend on the services and technical access provided.

We will use such access only to provide the agreed services, maintain the relevant systems or fulfil legitimate technical and contractual requirements.

Clients remain responsible for ensuring that their websites comply with applicable privacy and data-protection requirements.

9. Website Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information may include:

• pages viewed;

• visitor interactions;

• referral sources;

• device information;

• browser information;

• approximate location;

• session information; and

• general usage patterns.

Analytics are used to help us understand website performance and improve the user experience.

Where third-party analytics services are used, information may be processed by those providers in accordance with their own privacy policies.

10. Cookies

Our website may use cookies and similar technologies.

A cookie is a small text file stored on your device when you visit a website.

Cookies may be used to:

• make the website function correctly;

• remember preferences;

• improve website performance;

• understand website usage;

• analyse traffic;

• improve user experience; and

• support marketing activities where applicable.

Cookies may be:

Essential Cookies

Required for certain website functions.

Analytics Cookies

Used to understand how visitors use our website.

Functional Cookies

Used to remember preferences or improve functionality.

Marketing Cookies

Where used, these may help measure or personalise advertising and marketing activity.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

11. Contact Forms

When you submit information through a Mosebo Studio contact or enquiry form, the information may be used to:

• respond to your enquiry;

• provide requested information;

• prepare a quotation;

• contact you regarding your enquiry; and

• determine whether our services are suitable for your requirements.

We do not sell contact-form information to third parties.

12. Email Communications

When you communicate with Mosebo Studio by email, we may retain the correspondence for business, administrative, contractual, support or legal purposes.

If you subscribe to marketing communications, you may unsubscribe at any time using the available unsubscribe mechanism or by contacting us.

Transactional and service-related communications may continue where necessary to provide services or fulfil contractual or legal obligations.

13. WhatsApp and Messaging

Where you communicate with Mosebo Studio through WhatsApp or another messaging platform, your communication may be processed through the relevant third-party platform.

We may retain relevant business communications for:

• project management;

• customer service;

• quotations;

• approvals;

• invoicing;

• dispute resolution; and

• record-keeping.

You should review the privacy policy of the relevant messaging provider for information about how that provider processes personal information.

14. Payments and Billing

Where you purchase services from Mosebo Studio, we may collect information necessary for:

• invoicing;

• payment reconciliation;

• accounting;

• tax administration;

• credit control;

• refunds where applicable; and

• financial record-keeping.

We may share necessary information with payment processors, accounting systems, financial institutions or professional advisers where reasonably required.

We do not intend to store complete bank-card information unless expressly required and lawfully permitted.

15. Third-Party Service Providers

Mosebo Studio may use third-party providers to support the delivery of our services.

These may include providers of:

• website hosting;

• domain registration;

• email;

• cloud storage;

• analytics;

• accounting;

• payment processing;

• project management;

• communication;

• advertising;

• social media;

• website security;

• software;

• plugins;

• APIs; and

• technical infrastructure.

These providers may process personal information on our behalf or independently as part of their own services.

Where appropriate, we take reasonable steps to ensure that third-party providers handle personal information in a manner consistent with applicable legal requirements.

16. International Transfers

Some third-party service providers may store or process information outside South Africa.

Where personal information is transferred outside South Africa, Mosebo Studio will take reasonable steps to ensure that the transfer is conducted in accordance with applicable POPIA requirements.

This may include relying on:

• appropriate contractual protections;

• adequate levels of protection;

• consent where applicable; or

• another lawful mechanism permitted by POPIA.

By using our services, you acknowledge that certain technology providers may operate internationally.

17. Sharing Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• provide requested services;

• fulfil contractual obligations;

• process payments;

• operate our website;

• provide hosting or technical services;

• use professional advisers;

• comply with legal obligations;

• respond to lawful requests;

• protect our rights;

• prevent fraud or abuse;

• protect the security of our systems; or

• otherwise act in accordance with applicable law.

We only seek to disclose information that is reasonably necessary for the relevant purpose.

18. Information Security

Mosebo Studio takes reasonable technical and organisational measures to protect personal information against:

• loss;

• misuse;

• unauthorised access;

• disclosure;

• alteration; and

• destruction.

Security measures may include:

• access controls;

• password protection;

• authentication mechanisms;

• restricted access;

• software updates;

• secure hosting;

• backups where applicable; and

• appropriate administrative controls.

However, no internet-based system can be guaranteed to be completely secure.

You acknowledge that transmission of information over the internet involves inherent risks.

19. Security Incidents

If we become aware of a security compromise involving personal information under our control, we will assess the incident and take reasonable steps required under applicable law.

Where legally required, affected parties and/or the Information Regulator may be notified.

We may also take steps to:

• contain the incident;

• investigate its cause;

• restore affected systems;

• prevent recurrence; and

• provide appropriate information or assistance.

20. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• the nature of the information;

• the purpose of processing;

• contractual requirements;

• accounting requirements;

• tax requirements;

• legal obligations;

• dispute resolution;

• security requirements; and

• legitimate business needs.

When personal information is no longer required, we may securely delete, destroy or anonymise it where reasonably practicable.

21. Client Files and Project Information

Project-related information may be retained after completion of a project for purposes including:

• maintaining business records;

• responding to future support requests;

• resolving disputes;

• accounting;

• legal compliance;

• portfolio management; and

• maintaining project history.

Where appropriate, Clients may request information relating to their personal information in accordance with applicable law.

22. Marketing Communications

Mosebo Studio may send marketing communications where permitted by law.

These may include:

• service updates;

• business announcements;

• articles;

• insights;

• offers;

• promotions; and

• other relevant communications.

Where consent is required, we will obtain appropriate consent.

You may opt out of marketing communications at any time.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.

23. Direct Marketing

Where Mosebo Studio engages in direct marketing by electronic communication, we will comply with applicable legal requirements.

Where applicable, you may object to receiving direct marketing communications.

Each marketing communication should provide an appropriate method of opting out.

24. Children’s Information

Our services are primarily intended for businesses, organisations and adults.

We do not knowingly seek to collect personal information from children without appropriate consent or lawful basis.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us.

25. Your Rights

Subject to applicable law, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion where legally permitted;

• object to certain processing;

• withdraw consent where processing is based on consent;

• object to direct marketing;

• request information regarding how your personal information is processed; and

• lodge a complaint with the Information Regulator.

These rights are subject to applicable legal limitations and requirements.

26. Access Requests

If you wish to request access to personal information held by Mosebo Studio, please contact us using the details provided below.

We may require sufficient information to verify your identity before processing a request.

We may also be entitled to charge a lawful fee or refuse a request where permitted by applicable legislation.

27. Correction of Personal Information

If you believe information held by Mosebo Studio is inaccurate, incomplete or outdated, please contact us.

We will take reasonable steps to correct information where appropriate.

28. Deletion Requests

You may request deletion of personal information where applicable.

However, Mosebo Studio may be required or entitled to retain certain information for:

• legal compliance;

• tax and accounting purposes;

• contractual records;

• dispute resolution;

• fraud prevention;

• security;

• legitimate business purposes; or

• other purposes permitted by law.

A deletion request does not necessarily result in immediate or complete deletion of all information.

29. Complaints

If you believe that Mosebo Studio has processed your personal information unlawfully, we encourage you to contact us first so that we can investigate the concern.

You may also have the right to lodge a complaint with the South African Information Regulator.

Information Regulator (South Africa)

Website: inforegulator.org.za

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and related legislation.

30. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These websites have their own privacy policies and terms.

Mosebo Studio is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website before submitting personal information.

31. Social Media

Mosebo Studio may maintain profiles on third-party social media platforms.

Interactions with our social media profiles may be subject to the privacy policies and terms of the relevant platforms.

Information you publicly post on social media may be visible to others.

We do not control the privacy practices of third-party social media platforms.

32. Business-to-Business Information

Where you interact with Mosebo Studio on behalf of a company, organisation or other legal entity, we may process business contact information such as:

• name;

• work email;

• work telephone number;

• job title;

• company information; and

• business correspondence.

We process this information for legitimate business, contractual and administrative purposes.

33. Accuracy of Information

We rely on information provided by you to deliver our services.

You are responsible for ensuring that information supplied to Mosebo Studio is accurate, complete and up to date.

Please notify us if your information changes.

34. Automated Decision-Making

Mosebo Studio does not ordinarily make significant decisions about individuals solely through automated processing.

If this changes in a manner that materially affects individuals, we will take appropriate steps required by applicable law.

35. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• changes in legislation;

• changes to our services;

• changes to technology;

• changes to third-party providers; or

• changes to our data-processing practices.

The latest version will be published on our website.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

36. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or have a concern regarding the processing of your personal information, please contact us.

Mosebo Studio

Website: mosebostudio.co.za

Email: accounts@mosebostudio.co.za

WhatsApp: +27 79 663 4934

Please include sufficient information to allow us to understand and respond to your request.

37. Privacy Policy Acknowledgement

By using the Mosebo Studio website or providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is legally required for a particular processing activity, we will obtain that consent through an appropriate mechanism.

Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable South African law.

Mosebo Studio
Creative & Digital Studio

Effective Date: 01 July 2026
Last Updated: 01 July 2026