Effective Date: 01/09/2026
Last Updated: 01/09/2026

Welcome to Mosebo Studio. These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of the Mosebo Studio website, services, quotations, proposals, projects, deliverables and related services.

By accessing our website, requesting a quotation, approving a proposal, paying a deposit, or engaging Mosebo Studio for services, you acknowledge that you have read, understood and agreed to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or engage our services.

1. DEFINITIONS

For purposes of these Terms:

“Mosebo Studio”, “we”, “us” or “our” means Mosebo Studio and its authorised representatives, contractors or service providers.

“Client”, “you” or “your” means the individual, company, organisation or other legal entity engaging Mosebo Studio.

“Services” means any branding, design, website, development, creative, printing, packaging, digital, consulting, maintenance or related services supplied by Mosebo Studio.

“Project” means the specific scope of work agreed between Mosebo Studio and the Client.

“Deliverables” means the final creative files, artwork, websites, graphics, documents, brand assets or other materials expressly included in the agreed Project scope.

“Proposal” or “Quotation” means the written proposal, quotation, estimate, invoice or project specification issued by Mosebo Studio.

“Working Day” means a day other than a Saturday, Sunday or South African public holiday.

2. ABOUT OUR SERVICES

Mosebo Studio provides creative and digital services that may include, among other things:

• • Brand strategy and positioning

• • Logo design

• • Brand identity systems

• • Brand guidelines

• • Graphic design

• • Marketing collateral

• • Packaging design

• • Corporate stationery

• • Social media design

• • Presentation and proposal design

• • Website strategy

• • UX/UI design

• • Website design and development

• • Website maintenance and technical support

• • Print and promotional material

• • Signage and corporate branding

• • Creative direction

• • Ongoing creative support

• • Other related services agreed between the parties

Not every service is included in every Project. The exact Services, Deliverables, timelines and fees will be determined by the applicable Proposal or written agreement.

3. QUOTATIONS AND PROJECT SCOPE

3.1 All quotations and proposals are based on the information available to Mosebo Studio at the time of preparation.

3.2 A quotation may specify:

• • Project objectives;

• • Services included;

• • Deliverables;

• • Number of concepts;

• • Number of revisions;

• • Estimated timeline;

• • Fees;

• • Payment requirements;

• • Third-party costs;

• • Exclusions; and

• • Other project-specific conditions.

3.3 A quotation is not necessarily a binding acceptance of an order. A Project becomes confirmed when the Client accepts the applicable Proposal or quotation and satisfies any required commencement conditions, including payment of the required deposit.

3.4 Work requested outside the agreed scope will be treated as additional work and may incur additional fees.

3.5 Changes to the Project scope, requirements, functionality or Deliverables may affect both the Project fee and completion date.

3.6 Mosebo Studio reserves the right to issue a revised quotation or variation before undertaking additional work.

4. PROJECT COMMENCEMENT AND DEPOSIT

4.1 Unless otherwise agreed in writing, a 60% deposit is required before a Project begins.

4.2 The deposit confirms the Client’s intention to proceed and allows Mosebo Studio to allocate resources and commence work.

4.3 Mosebo Studio is not required to commence work until the required deposit has been received and cleared.

4.4 The remaining balance is due upon completion of the Project and before final delivery, publication or website launch, unless alternative payment terms have been agreed in writing.

4.5 Payment of a deposit does not automatically constitute approval of concepts or Deliverables.

4.6 Deposits and payments may be subject to the cancellation and refund provisions contained in these Terms and the applicable Proposal.

5. PAYMENT TERMS

5.1 All fees are payable according to the payment schedule stated in the applicable quotation, Proposal or invoice.

5.2 Unless otherwise agreed, invoices are payable by the due date stated on the invoice.

5.3 Mosebo Studio may suspend work where an amount is overdue.

5.4 Suspension of work due to non-payment may affect the original Project timeline.

5.5 Mosebo Studio may require outstanding amounts to be settled before releasing final files, credentials, websites, artwork or other Deliverables.

5.6 Where applicable, third-party expenses such as hosting, domains, fonts, stock photography, plugins, software licences, printing, manufacturing, courier services and specialist production may be charged separately.

5.7 The Client is responsible for ensuring that payments are made correctly and on time.

6. CLIENT RESPONSIBILITIES

The Client agrees to:

• • Provide accurate and complete information;

• • Supply required content, text, images, logos, documents and other materials;

• • Provide feedback within reasonable timeframes;

• • Ensure that supplied materials may legally be used;

• • Make decisions and approvals necessary for the Project;

• • Review Deliverables carefully;

• • Communicate material changes promptly;

• • Make payments when due; and

• • Cooperate reasonably with Mosebo Studio throughout the Project.

The Client acknowledges that delays caused by missing information, late feedback, unavailable decision-makers or delayed approvals may affect the Project timeline.

7. CONTENT SUPPLIED BY THE CLIENT

7.1 The Client is responsible for the accuracy, legality and ownership of content supplied to Mosebo Studio.

7.2 This may include:

• • Text;

• • Photographs;

• • Videos;

• • Logos;

• • Product information;

• • Legal notices;

• • Pricing;

• • Claims;

• • Trademarks;

• • Copyrighted materials; and

• • Other third-party content.

7.3 The Client warrants that it has the necessary rights, licences and permissions to provide such materials to Mosebo Studio for use in the Project.

7.4 Mosebo Studio is not responsible for claims arising from content supplied by the Client where the underlying issue results from the Client’s lack of rights, inaccurate information or unlawful instructions.

8. DESIGN PROCESS AND REVISIONS

8.1 Mosebo Studio’s creative process may include discovery, strategy, concept development, design, revisions, approval and final delivery.

8.2 The number of concepts and revision rounds included in a Project will be specified in the applicable Proposal.

8.3 A revision means a reasonable modification to an existing concept based on the agreed creative direction.

8.4 A substantially new direction, additional concept, change in scope or redesign after approval may constitute additional work.

8.5 Once a design or Deliverable has been approved by the Client, further changes may incur additional fees.

8.6 The Client is responsible for carefully reviewing spelling, grammar, contact information, addresses, prices, dimensions, product information and other factual details before providing final approval.

8.7 Mosebo Studio will not be responsible for errors contained in a Deliverable that was approved by the Client where the error could reasonably have been identified during the approval process.

9. PROJECT TIMELINES

9.1 Estimated timelines are provided in good faith and may depend on:

• • Scope;

• • Client feedback;

• • Availability of content;

• • Number of revisions;

• • Third-party suppliers;

• • Technical requirements;

• • Payment of invoices; and

• • Other circumstances outside Mosebo Studio’s reasonable control.

9.2 Project timelines may be extended where the Client delays feedback, approvals, payment or provision of required materials.

9.3 Mosebo Studio will make reasonable efforts to communicate material delays.

9.4 A stated completion date should not be interpreted as a guaranteed deadline unless expressly agreed in writing.

10. WEBSITE DESIGN AND DEVELOPMENT

10.1 Website Projects may include design, development, configuration, content implementation, testing and launch, depending on the agreed scope.

10.2 Website functionality will be limited to the functionality expressly included in the Proposal.

10.3 Additional functionality may require additional fees.

10.4 The Client is responsible for supplying website content unless content creation or copywriting has specifically been included in the Project.

10.5 The Client is responsible for ensuring that supplied website information is accurate and legally compliant.

10.6 Website launch may require payment of all outstanding Project fees.

10.7 Domain registration, hosting, premium plugins, themes, software licences, email services, third-party APIs and other external services may be subject to separate charges.

10.8 Mosebo Studio does not guarantee that third-party platforms, plugins, hosting providers, browsers, operating systems or external services will remain available, compatible or unchanged.

11. WEBSITE MAINTENANCE AND SUPPORT

11.1 Website maintenance and technical support are separate services unless expressly included in the Project.

11.2 Where an ongoing maintenance arrangement exists, its scope, response times and fees will be governed by the applicable maintenance agreement.

11.3 Unless expressly agreed, ongoing maintenance does not automatically include:

• • A revised timeline;

• • Reassessment of the scope;

• • Additional fees; and/or

• A new quotation.

24. FORCE MAJEURE

Mosebo Studio will not be responsible for delays caused by circumstances reasonably beyond its control, including but not limited to:

• • Natural disasters;

• • Power outages;

• • Internet or telecommunications failures;

• • Cyber incidents;

• • Government action;

• • Strikes;

• • Supplier failures;

• • Platform outages;

• • Hardware or software failures;

• • Illness or emergencies; or

• • Other circumstances beyond reasonable control.

Where reasonably possible, Mosebo Studio will communicate significant disruptions and work with the Client to establish a revised timeline.

25. WEBSITE USE

The content of the Mosebo Studio website is provided for general informational purposes.

You agree not to:

• • Use the website unlawfully;

• • Attempt to gain unauthorised access to systems;

• • Introduce malicious software;

• • Copy or exploit website content without permission;

• • Interfere with website functionality; or

• • Use the website in a way that could damage Mosebo Studio or its users.

Mosebo Studio may update, modify, suspend or discontinue portions of the website without notice where reasonably necessary.

26. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless otherwise indicated, the Mosebo Studio website and its original content, branding, graphics, text, layouts, visual elements and other materials are owned by or licensed to Mosebo Studio.

You may not reproduce, modify, distribute, republish, sell or commercially exploit such materials without prior written permission, except where permitted by law.

27. EXTERNAL LINKS

The website may contain links to third-party websites or services.

Mosebo Studio is not responsible for the content, availability, security, privacy practices or policies of third-party websites.

Accessing third-party websites is at the user’s own discretion and subject to the third party’s terms.

28. ERRORS AND CHANGES

Mosebo Studio makes reasonable efforts to keep website information accurate but does not warrant that all information will always be complete, current or error-free.

We may correct errors and update information at any time.

29. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Subject to any mandatory legal rights available to a Client, disputes arising from these Terms or a Project will be subject to the jurisdiction of the appropriate courts of South Africa.

Nothing in this clause prevents a consumer from exercising a right or remedy available under applicable South African consumer-protection legislation.

30. CONSUMER RIGHTS

Nothing in these Terms is intended to remove, restrict or waive any mandatory right or protection that a Client may have under applicable South African law.

Where the Consumer Protection Act 68 of 2008 applies, the applicable provisions of that legislation will continue to apply.

Where there is a conflict between these Terms and a mandatory statutory right, the statutory right will prevail to the extent required by law.

31. ELECTRONIC COMMUNICATION

The Client agrees that communications relating to Projects may be conducted electronically, including by email, messaging platforms, online collaboration tools and other agreed communication channels.

Electronic approvals and instructions may be relied upon as evidence of the Client’s instructions or approval, subject to applicable law.

32. CHANGES TO THESE TERMS

Mosebo Studio may update these Terms from time to time.

The latest version published on the website will apply to future website use and new Projects.

Where a Project is already governed by a signed agreement or accepted Proposal containing its own Terms, those agreed terms will continue to apply unless the parties agree otherwise.

33. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue in effect.

34. ENTIRE AGREEMENT

The applicable Proposal, quotation, Project specification and these Terms constitute the agreement between Mosebo Studio and the Client concerning the relevant Project, unless the parties have entered into a separate written agreement.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will prevail to the extent of the conflict.

35. NO WAIVER

Failure by either party to enforce a provision of these Terms does not constitute a waiver of the right to enforce that provision later.

36. CONTACT

For questions regarding these Terms, Projects, quotations or Services, please contact:

Mosebo Studio
Email: hello@mosebostudio.co.za
Support: support@mosebostudio.co.za
Telephone: +27 79 663 4934
Website: mosebostudio.co.za

CLIENT ACKNOWLEDGEMENT

By approving a quotation, paying a Project deposit, instructing Mosebo Studio to commence work, or otherwise proceeding with a Project, the Client confirms that they have had an opportunity to read and understand these Terms and agrees to be bound by the applicable provisions.

Mosebo Studio
Designed with Purpose. Built with Excellence. Guided by Faith.